Last updated: May 14, 2026
Travira’s refund and cancellation policy is designed to be clear and fair to both travelers and hosts. Different rules apply to different product types — please read the section that applies to you.
1. Digital Products (PDFs, audio, video, courses, bundles)
Digital products are non-refundable. Once you receive access to a digital product, the sale is final. This is because digital products are delivered instantly and cannot be “returned” in any meaningful sense.
If a digital product is materially different from its description, or technical access fails on our side, write to us at hello@travira.com within 7 days of purchase and we will review the case on a goodwill basis.
2. Journeys (Curated Retreats / Tours)
Cancellation refund amount depends on how far in advance you cancel:
| Days before start date | Refund |
|---|---|
| 60+ days | 100% of platform fee |
| 30–59 days | 50% |
| Under 30 days | 0% (non-refundable) |
The platform fee is the amount charged at booking via Travira. The balance owed to the host is settled directly between you and the host; any host-side refund is at the host’s discretion or per their own posted terms.
3. Venues (Boutique Stays)
Venue cancellations follow the same tiered schedule as journeys. Individual venue listings may have stricter rules (e.g. peak-season non-refundable bookings); these are noted on the venue page at the time of booking.
4. Host Cancellation
If a host cancels a confirmed booking, you receive a full refund of any amount paid to Travira. Travira will also attempt to find an equivalent alternative if possible.
5. Force Majeure
For events beyond reasonable control — natural disaster, government travel restriction, serious illness with medical proof — Travira will work with you and the host on a fair resolution, which may include partial refund, credit, or rescheduling.
6. How to Request a Refund
- Email hello@travira.com with your reservation number and reason.
- We respond within two working days.
- Approved refunds are processed via the original payment method (Stripe). Refunds typically take 5–10 business days to appear on your statement, depending on your card issuer.
7. Disputes
If you and Travira cannot agree on a resolution, you may file a complaint via your payment provider. We ask that you reach out to us first — we resolve almost all cases without dispute.
8. Contact
Questions about a specific reservation? Reach our team, or write to:
Travira
5444 Saint Andrews Dr
Stockton, CA 95219
United States